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Order Status
Has my order been dispatched?
  Click the ‘My Account / Order Status’ link at the top right hand side of our site to check your orders status and track it through to delivery.
How do I change quantities or cancel an item in my order?
  Click the ‘My Account / Order Status’ link at the top right hand side of our site to view orders you have placed. Then click the 'Change quantities / cancel orders' link to find and edit your order. Please note that once an order has begun processing or has been dispatched, the order cannot be changed.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not dispatch your order until we receive payment from you.
How do I track my order?
  Click the 'My Account / Order Status' link at the top right hand side of our site to track your order.
My order hasn't arrived.
  Click the ‘My Account / Order Status’ link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have been dispatched already. If your order displays your Package Tracking Numbers, check with the delivery company to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please do not hesitate to contact our customer services team.
An item is missing from my order.
  Click the ‘My Account / Order Status’ link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have been dispatched already. If your order displays your Package Tracking Numbers, check with the delivery company to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please do not hesitate to contact our customer services team.
My item is missing an element.
  Please contact our customer services team for assistance.
When will my backorder arrive?
  As soon as new stock arrives our customer services team will be in contact and your item will be dispatched.