What is your returns policy?
We have a ‘no questions asked’ returns policy. All you have to do is ensure products are in their original unworn condition with labels intact.
How do I return or exchange items?
can return any item to us, within 28 days of receiving it, for a full refund or
SPECIAL CHRISTMAS RETURNS POLICY: ANY ITEM PURCHASED BETWEEN !ST NOV AND 22ND DEC CAN BE RETURNED UP TO THE END OF JAN 2013.
Just fill in and enclose the form attached to your delivery note, and return goods to: Red Urchin, 76 Heathwood Gardens, LONDON SE7 8ER.
We recommend you use Recorded Delivery and keep proof of postage as we cannot be responsible for lost items.
Do I have to pay for postage when I return an item?
Unless you have an offer providing free returns, you will have to pay for return postage. However we will send you out a different size or style for free.
How long will it take to process my returns?
We try to process returns as quickly as possible, but it can take up to twenty-one days.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).